Frequently Asked Questions

What type of care is best for my pet when I am out of town?
Reptiles, fish, cats and the majority of rodents and birds do better having us pet sit them at their home, unless they are highly social (like some rats and large parrots). Older, disabled, unsocial or fearful canines may find boarding stressful. Keeping them in a familiar, calm environment while your away is best. Social dogs with average energy levels tend to be fine at home or being boarded. But boarding is highly recommended for high energy breeds. Again, you know your pet best and every pet is different.

My dog isn’t social with other animals and/or has some behavioral problems. What services can you provide?
Because there is such a large spectrum of behavioral issues in canines, and, because a pets “issues” often change or transform when around their owners, we ask that you allow us to meet your pet before we decide what services we can or cannot offer. Often times weekly daycare is best for canines with certain behavioral problems because they have the opportunity to spend time with a well balanced “pack” and receive consistent training. While other times a difficult dog is simply not ready to be thrown into a pack and must begin with personal training and controlled pack walks.

If we find that your pet is not a candidate for boarding or group outings we will make a plan of action to assist in your dogs rehibilitation. Our ultimate goal is to bring all dogs back to a place of balance. This process may start with personal training with the owner in their home, or daycare multiple times a week. Whatever the case, owners must be committed to the process. The work we do comes with great reward to all parties, pet and owners, but it takes a team effort.

Do you offer training?
Yes. Wigglewag is lead by Pasadena’s Master Trainer & Canine Behavioralist, Nestor Escobar. Nestor observes to learn what guidance a canine needs. No two dogs are the same, nor is their training and rehabilitation needs. Therefore each dog receives unique treatment to make sure that every moment with Wigglewag is serving them!

Training is offered in various ways and in all services offered by Wigglewag. Contact us for more information.

How does boarding work? 
Boarding is an exclusive service for those enrolled in one-on-one training, or weekly daycare, with Wigglewag. Canines are housed in Wigglewag’s state of the art, residential, training facility, with our live-in Lead Trainer, Mike Dmitrovich! This is a 24 hour period of structure, fun, training, play and rest. One boarding day begins the morning you drop off, until the following morning. That continues until you pick up. If you pick up mid-day or later, you will be charged for a half-day or full-day of daycare for that day.

We want all dogs to adjust prior to bed time and receive sufficient exercise. For that reason all dogs are required to arrive between 7am and 9am in the morning.

What are the requirements for boarding and daycare? Do you care for unaltered animals?
We will only care for unaltered animals if they are under one year of age, owner plans to have them altered, and them being intact does not create difficulties within the pack. We will not care for females in heat. In order to stay with us, your dog must be fully vaccinated, dewormed within the last year, on flea control, and physically able to walk up and down stairs. Boarding is only offered to our regular training & daycare clients. Occasional boarding is not a service we provide. Daycare dogs are required to be here a minimum of 2 days weekly. In addition, we will meet for an assessment to make sure they are a good fit for the pack.

How does daycare work?
Daycare at Wigglewag’s state of the art, residential, training facility, is offered Monday through Friday between 7am and 7pm.  All dogs must come in for a Meet’N’Greet prior to beginning daycare. Please go to the “Contact Us” page for more information. All dogs are required to commit to a minimum of 2 days of daycare a week. Additional days may be required.

What are your hours?
We are open from 7am to 7pm Monday through Friday and 9am to 5pm Saturday and Sunday. On weekends, however, we work by appointment only.

What are meet and greets? How do they work? Are there any requirements for meet and greets? 
Meet and greet are approximately 20 minutes long. They are held in Wigglewag’s state of the art, residential, training facility.

During the meet and greet you will be given the opportunity to meet us, make sure you are comfortable with us and the training techniques we use. You will be able to ask any questions you may have and walk through our beautiful facility. And we will be given the opportunity to inform you of what we do, what we will require from you, the owner, and, asses your dog.

Once the meet and greet has taken place we will let you know weather we can provide the service you are looking for. If we can not safely provide the service, we will make a plan of action that can get us to that point. An example would be daycare. If you are looking for daycare but your dog is displaying too much aggression we may start with training, followed individual walks, then pack walks, then daycare. Please note, not all dogs will be accepted. However, do to the nature of our work, we can accommodate the majority of dogs.

Meet and greets normally take place Monday, Wednesday and Thursdays between 1pm and 230pm. We offer weekend meet and greets on the first Saturday of the month only. Children under the age of 16 are not allowed at meet and greets. You will be turned away if you arrive with a child. We apologize in advance. Please contact us at 626-376-0608 for more information.

What is the cancelation policy? 
We ask that you give us a full 36 hours notice or more for cancellations. Please understand that we are very limited in numbers and in high demand. When you cancel last minute we can no longer offer that space to another client.

There is a 100% cancelation fee for same day cancellations on all services canceled within 24 hours of the start time. The same applies to boarding and training sessions cancelled with in 36 hours of start time.

All clients are required to cancel a minimum of 36 hours ahead for boarding stays and training sessions. We require 24 hour notice on the cancellation or re-scheduling of days.

Will all dogs be accepted? 
Once the meet and greet has taken place we will let you know whether we can provide the service you are looking for. If we can not safely provide the service, we will make a plan of action that can get us to that point. An example of this would be daycare. If you are looking for daycare but your dog is displaying too much aggression we may start with training, followed individual walks, then pack walks, then daycare. Yet still, not all dogs will be accepted. If a dog is beyond our level of expertise or we feel as if an owner is unwilling to commit to the necessary work, then we will not take that dog on. However, do to the nature of our work, we can accommodate the majority of dogs.

Can you take last minute request? 
No last minutes request will be accepted for new clients. Enrollment process can take between 7-20 days.

Once you are an enrolled Wigglewag client and your canine is comfortable at our facility, there is flexibility for last minute request.

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