Welcome to WiggleWag!
(626) 376-0608

Frequently Asked Questions

Do you board cats?
No. As much as we would love to offer this service we do not have the facilities to do so. We also highly recommend pet sitting for cats as boarding is a stressful situation for the majority of felines.

 

What type of care is best for my pet when I am out of town?
Reptiles, fish, cats and the majority of rodents and birds do better having us pet sit them at their home, unless they are highly social (like some rats and large parrots). Older, disabled, unsocial or fearful canines may find boarding stressful. Keeping them in a familiar, calm environment while your away is best. Social dogs with average energy levels tend to be fine at home or being boarded. But boarding is highly recommended for high energy breeds. Again, you know your pet best and every pet is different.

 

My dog isn’t social with other animals and/or has some behavioral problems. What services can you provide?
Because there is such a large spectrum of behavioral issues in canines, and, because a pets “issues” often change or transform when around their owners, we ask that you allow us to meet your pet before we decide what services we can or cannot offer. Often times weekly daycare is best for canines with certain behavioral problems because they have the opportunity to spend time with a well balanced “pack” and receive consistent training. While other times a difficult dog is simply not ready to be thrown into a pack and must begin with personal training and controlled pack walks.

If we find that your pet is not a candidate for boarding or group outings we will make a plan of action to assist in your dogs rehibilitation. Our ultimate goal is to bring all dogs back to a place of balance. This process may start with personal training with the owner in their home, or daycare multiple times a week. Whatever the case, owners must be committed to the process. The work we do comes with great reward to all parties, pet and owners, but it takes a team effort.

 

Do you offer training?
Yes. One on one training is available. We practice both reward and correction, a technique called “Balance Training”. Energy, auditory, psychological and physical pressures, repetition and consistency are a big part of our training methods. All of it based on dog psychology. Obedience, basic commands, such as sit, stay, down, and heel will not be our focus. Instead, our goal is to get to the root of behaviors such as jumping, lunging, barking, aggression etc. All dogs in our care whether on a walk or while being boarded will receive this training. We will work closely with owners on addressing specific behavioral problems. All members of the family must participate in the training.

 

How does boarding work? 
Boarding is a 24 hour period. One boarding day begins the morning you drop off, until the following morning. That continues until you pick up. If you pick up mid-day or later, you will be charged for a half-day or full-day of daycare for that day.

We want all dogs to adjust prior to bed time and receive sufficient exercise. For that reason all dogs are required to arrive between 7am and 9am in the morning.

We do not offer occasional boarding unless a dog has done a board and train program with us. If they have not, you will have to commit to two days of daycare or walks weekly in order to take advantage of the added benefit of boarding with Wigglewag. Please contact us at 626-376-0608 for more information.

 

What are the requirements for boarding and daycare? Do you care for unaltered animals?
We will only care for unaltered animals if they are under one year of age, owner plans to have them altered, and them being intact does not create difficulties within the pack. We will not care for females in heat. In order to stay with us, your dog must be social with other dogs (with some exceptions), friendly towards people, fully vaccinated, dewormed within the last year, on flea control, potty trained (excluding puppies), and able to walk up and down stairs. Boarding is only offered to our regular clients. Occasional boarding is not a service we provide. Daycare dogs are required to be here a minimum of 2 days weekly. In addition, we will meet for an assessment to make sure they are a good fit for the pack.

 

How does daycare work?
Daycare is a 10 hour period. All dogs must be dropped off between  7am and 9am in the morning and picked up by 7pm at night. There is an additional fee of $5 per hour if you go over the 10 hour daycare period. All dogs must pass a behavioral assessment prior to beginning daycare. In addition, all dogs are required to commit to a minimum of 2 days of daycare a week. Please contact us at 626-376-0608 for more information.

 

What are your hours?
We are open from 7am to 7pm Monday through Friday and 9am to 5pm Saturday and Sunday. On weekends, however, we work by appointment only.

 

What are meet and greets? How do they work? Are there any requirements for meet and greets? 
Meet and greet are approximately 20 to 40 minutes long. They are held in our home if you are planning to do daycare or boarding, or your home for dog walks. Meet and greets are free of charge. However, we simply cannot remember all the dogs we meet and their behavior. So we require that you book services within 6 weeks following your meet and greet. If you do not, we will have to do a second meet and greet and a fee of $35. This will continue every time you do not start services within that 6 week period.

During the meet and greet you will be given the opportunity to meet us, make sure you are comfortable with us and the training techniques we use. You will be able to ask any questions you may have and check out our home (if looking for daycare/boarding). We will be given the opportunity to inform you of what we do, what we will require from you, the owner, and, asses your dog.

Once the meet and greet has taken place we will let you know weather we can provide the service you are looking for. If we can not safely provide the service, we will make a plan of action that can get us to that point. An example would be daycare. If you are looking for daycare but your dog is displaying too much aggression we may start with training, followed individual walks, then pack walks, then daycare. Please note, not all dogs will be accepted. However, do to the nature of our work, we can accommodate the majority of dogs.

Meet and greets normally take place Monday, Wednesday and Thursdays between 1pm and 230pm. We offer weekend meet and greets on the first Saturday of the month only. Children under the age of 16 are not allowed at meet and greets. You will be turned away if you arrive with a child. We apologize in advance. Please contact us at 626-376-0608 for more information.

 

What is the cancelation policy? 
We ask that you give us a full 36 hours notice or more for cancellations. Please understand that we are very limited in numbers and in high demand. When you cancel last minute we can no longer offer that space to another client.

For daycare and walks- If you cancel with in 36 and 24 hours you will be charged half of the service fee. We charge full price for same day cancellations.

For boarding- If you cancel with in 36 and 24 hours you will be charged 25% of the service fee of the entire stay. We charge 50% of the entire stay for same day cancellations.

 

Will all dogs be accepted? 
Once the meet and greet has taken place we will let you know weather we can provide the service you are looking for. If we can not safely provide the service, we will make a plan of action that can get us to that point. An example of this would be daycare. If you are looking for daycare but your dog is displaying too much aggression we may start with training, followed individual walks, then pack walks, then daycare. Yet still, not all dogs will be accepted. If a dog is beyond our level of expertise or we feel as if an owner is unwilling to commit to the necessary work, then we will not take that dog on. However, do to the nature of our work, we can accommodate the majority of dogs.

 

Can you take last minute request? 
We can normally accommodate last minute request once you are an established client. However, new clients must go through the assessment prior to booking services. Meet and greets normally take place Monday, Wednesday and Thursdays between 1pm and 230pm. We offer weekend meet and greets on the first Saturday of the month only. For this reason, last minute bookings are nearly impossible for new clients. If you believe you may need last minute services in the future and would like to use Wigglewag, consider booking a meet and greet in advance so you can get in when needed.

 

Are individual or pack walks better for my dog?
Pack walks are always a better choice. Dogs thrive in the companionship of other canines. However, Wigglewag always starts with individual walks. We must get to know your dog one on one first. This way we establish a relationship, boundaries and basic training before we begin introducing additional members into our walk. We also asses every dog individually. Some may need more individual walks to prepare them for pack walks then others. We believe the ultimate goal should always be pack walks.

All dog walking clients are required to commit to 2 days of dog walking per week.

Leave a Comment





sixteen − 4 =